Refund policy

This is an English translation of our Dutch terms. In the event of any discrepancy, the Dutch version prevails.

1. Right of withdrawal

You have the right to cancel your order within 14 days of receipt without giving a reason.

After cancelling you have another 14 days to send the product back.

Once the return has been handled correctly you receive the full purchase price back, including the original standard shipping costs.

2. Conditions for returning

To qualify for a return, the product must be:

  • Unused
  • Unmounted
  • Undamaged
  • Free of signs of use
  • Returned in its original packaging where possible

If the product is damaged, shows signs of use or has been mounted, Mist Prints reserves the right to apply a reduction in value or to refuse the return.

3. Characteristics of 3D-printed products

All products are made to order using 3D printing.

Slightly visible print layers, minimal irregularities or small colour variations are inherent to the production process and are considered normal product characteristics.

These characteristics are not valid grounds for a return or a complaint.

4. Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

  • Personalised or made-to-measure products
  • Products specially adapted at the customer's request
  • Products that have been mounted or used

5. Return costs

The cost of returning a product is borne by the customer.

Mist Prints does not reimburse return shipping costs.

6. Return procedure

Would you like to return a product? Follow the steps below:

Register your return at: contact@mist-prints.nl

Please include:

  • Name
  • Order number
  • (Optional) reason for the return

You will receive further instructions once you have registered.

The product must be returned well packaged and with sufficient postage.

7. Refund

After the returned product has been received and checked, the purchase price is refunded within 14 days using the same payment method as the original payment.

Mist Prints may wait to refund until the product has been received or until the customer shows that the product has been sent.

8. Damaged or incorrectly delivered product

Did your order arrive damaged, or has a mistake been made?

Please get in touch within 48 hours of receipt at contact@mist-prints.nl and attach clear photos.

We will then look for a suitable solution together.