Privacy policy

This is an English translation of our Dutch terms. In the event of any discrepancy, the Dutch version prevails.

1. Who we are

Mist Prints
Braamberg 2
2716 EN Zoetermeer
The Netherlands

Chamber of Commerce number: 99667797
VAT number: NL005403386B64
Email: contact@mist-prints.nl

Mist Prints is the controller for the processing of personal data as set out in this privacy policy.

2. Which personal data do we process?

Mist Prints processes personal data when you place an order, get in touch or sign up for the newsletter.

We process the following data:

  • First and last name
  • Address details
  • Postcode and town
  • Email address
  • Telephone number (if provided)
  • Payment details (through Shopify/iDEAL)
  • IP address
  • Order history

If customer accounts are activated in the future, login details may also be processed.

3. Why do we process personal data?

Mist Prints processes personal data for the following purposes:

  • Processing and shipping orders
  • Handling payments
  • Sending order confirmations
  • Customer service and communication
  • Sending newsletters (only if you have signed up)
  • Meeting legal obligations

4. Legal basis for processing

We process personal data on the basis of:

  • Performance of the contract (when you place an order)
  • Legal obligation (tax records)
  • Consent (newsletter subscription)

Consent for the newsletter can be withdrawn at any time through the unsubscribe link in every email.

5. Sharing personal data with third parties

Mist Prints does not sell your data to third parties.

We share personal data only with parties that are necessary for delivering our service, such as:

  • Shopify (web shop platform and payment processing)
  • iDEAL through Shopify Payments
  • DHL (delivery of orders)
  • Our email hosting provider

Data processing agreements have been concluded with these parties where necessary.

6. Retention periods

Mist Prints does not keep personal data longer than necessary.

  • Order and invoice data are kept for 7 years because of tax obligations.
  • Newsletter data are kept until you unsubscribe.

7. Data security

Mist Prints takes appropriate technical and organisational measures to protect personal data against loss, misuse or unauthorised access.

The web shop uses a secure SSL connection.

8. Your rights

You have the right to:

  • Access your personal data
  • Have your data corrected
  • Have your data erased
  • Withdraw your consent
  • Object to processing
  • Request data portability

You can submit a request at: contact@mist-prints.nl

We respond within 30 days.

9. Complaints

If you have a complaint about the way your personal data are processed, you can contact us.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

10. Changes

Mist Prints reserves the right to change this privacy policy. The most recent version is always published on the website.